You may not see some players in the available Players list due to the following possibilities:
Setting up Player (first time)
If you are setting up the BluOS Player for the first time, make sure that the BluOS Player is connected to the network. Refer to our Help Center article for detailed steps on connecting the BluOS Player to the network.
One Player missing
If one Player is missing in the Player Drawer of the BluOS Controller App, perform the following steps:
- Disconnect the power cord of the missing Player and wait for 30 seconds.
- Reconnect the power cord.
- Once the Status Indicator turns solid Blue, relaunch the BluOS Controller App.
- Select the Player Drawer and wait for 60 seconds for the missing Player to be displayed.
If the Player is still missing, refer to our Help Center articles to troubleshoot the Network connection of the BluOS Player.
All Players missing
If all Players are missing in the Player Drawer, ensure that the BluOS Controller App-enabled device is on the same network as the BluOS Player.
Force close and relaunch the BluOS Controller App to refresh the Players list.