BluOS CD-rippinga) products attach metadata to the tracks automatically. The metadata includes name, artist, album, and artwork. BluOS uses an extensive collection of metadata from music database services.
Unfortunately, when the internet is unavailable or if some tracks are very rare that they are not available in these databases, these tracks are ripped as "Unknown Album" with the time and date ripped as the title.
To resolve this issue, perform any of the following options:
Manually update using a Metadata Editor
Manually edit the metadata of tracks stored in the Music Library of the BluOS Players, using a third-party metadata editor installed in your computer. For more information, refer to our Help Center article.
Send us CD information to update the Metadata Database
You can send us the diagnostic log of the storage enabled BluOS Player, for us to identify the table of contents of the problematic CD and inform the metadata database service providers.
To send the diagnostic log, perform the following steps:
- In the BluOS Controller App, select the required Player from the Player Drawer .
- Under the left Navigation Drawer, select Help and Send support request.
- Enter the required fields and include the following information of the CD in the Brief description:
- List of incorrect information with corrections.
- Select Send Request.
Note: We may contact you if we require further information about the CD.
The information is transferred to our database service providers to update their databases.
Once you receive notification on the database update, delete the faulty CD-rip, re-rip, and encode the CD.
To delete the faulty CD rip, refer to our Help Center article.
- a)Available on Bluesound VAULT models, NAD M50.2, or NAD M50 (with attached M52).
- CDs with less than 5 tracks are more likely to have issues with identifying the correct Table of Contents.
- CDs with less than 50,000 pressings are unlikely to provide correct metadata when encoding.
- CD containing only 1 track is not identified.