BluOS Controller app 4.x.x
Reindexing or deleting the index after adding a network share or modifying the local library may not update the changes or result in restarting the BluOS player. This is caused by unreadable metadata tags or music files without tags.
Send Diagnostic Log
To resolve the issue, locate and remove the corrupt music file. The corrupt file can also be detected from the diagnostic log. Please perform the following steps to send us the diagnostic log:
Android/iOS - Send Diagnostic Log
-
In the BluOS Controller App, tap the Home tab
> Settings button
.
-
Under the Help & Support section, tap Send Support Request.
- Enter the required fields and tap Send Request. The diagnostic log of the player is generated and sent along with the support request.
Windows/macOS - Send Diagnostic Log
- In the BluOS Controller App, under the left Navigation Drawer, select Help and Send support request.
- Enter the required fields and select Send Request. The diagnostic log of the player is generated and sent along with the support request.
BluOS Controller app 3.x.x
BLS-KB15-104
Reindexing or deleting the index after adding a network share or modifying the local library may not update the changes or result in restarting the BluOS player. This is caused by unreadable metadata tags or music files without tags.
To resolve the issue, locate and remove the corrupt music file. The corrupt file can also be detected from the diagnostic log. Please perform the following steps to send us the diagnostic log:
- In the BluOS Controller app, under the left Navigation Drawer, select Help > Send support request.
- Fill in the fields with the required information and select Send Request. The diagnostic log of the player is generated and sent along with the support request.