Reindexing or deleting the index after adding a network share or modifying the local library may not update the changes or result in restarting the BluOS player. This is caused by unreadable metadata tags or music files without tags.
To resolve the issue, locate and remove the corrupt music file. The corrupt file can also be detected from the diagnostic log. Please perform the following steps to send us the diagnostic log:
- In the BluOS Controller app, under the left Navigation Drawer, select Help > Send support request.
- Fill in the fields with the required information and select Send Request. The diagnostic log of the player is generated and sent along with the support request.