If the BluOS Player connected to the powerline adapter is not available in the BluOS Controller app, try connecting the BluOS Player directly to the primary router. If the BluOS Player is then recognized in the BluOS Controller app, it suggests there may be an issue with the Powerline networking setup.
To troubleshoot the powerline networking issues, perform the following troubleshooting steps:
The presence of power strips, power conditioners, or UPS batteries between the two powerline adapters can result in interference and disrupt powerline networking.
Ensure the powerline adapters have a simple circuit between them, as illustrated below:
To prevent dropouts and interference, it's essential to ensure that the circuit (wire) distance between two powerline adapters does not exceed 100 meters. This distance measurement refers not to the direct line of sight between the two powerline adapters but rather the actual distance to and from the circuit breaker.
Refer to the powerline adapter manual for any specific installation guidelines or limitations. If you require further assistance or troubleshooting guidance, please reach out to the Powerline adapter manufacturer's support center for additional information.