BluOS Controller app 4.x.x
When listening to TIDAL or other Music Services, the music stops, and the BluOS Controller app displays:
Remote service error: No such device or address TIDAL:nnnnnn
Error remote service: Requested sound quality is not allowed in the user's subscription
These errors are caused by a mismatch of login credentials between the BluOS Controller app and the Music Service and can occur in cases such as a password has changed, a subscription expired, or for other reasons.
Remote Service Error
Pre-requisite: Two or more BluOS Players should be connected to the same network.
Android/iOS - Solve Remote Service Error
- In the BluOS Controller app, select the Music tab
.
- Under the Music Services section, tap Manage.
- Select the required Music Service with the remote service error and log out.
- Navigate to the Home tab
and select the Settings button
.
- Under the Help & Support section, tap Diagnostics > Reboot.
The BluOS Player reboots. - When the Player restarts, select the Music tab
- Under the Music Services section, tap Manage.
- Select the required music service and enter the credentials to log back into the music service.
Windows/macOS - Solve Remote Service Error
- Launch the BluOS Controller app; under the left Navigation Drawer, select Music Services.
- Select the required Music Service with the remote service error and log out.
- From the left Navigation Drawer, select Help > Diagnostics > Reboot.
The BluOS Player reboots. - When the Player restarts, select Music Services. from the left Navigation Drawer,
- Select the required music service and enter the credentials to log back into the music service.
Diagnostic Log
If problems persist after that, send us the Diagnostic log:
Android/iOS - Send Diagnostic Log
Launch the BluOS Controller app, select the Home tab > Settings button
> Send Support Request.
Windows/macOS - Send Diagnostic Log
Launch the BluOS Controller app; under the left Navigation Drawer, select Help > Send Support Request.
Note: The Support Request automatically includes the player's diagnostic log, and the BluOS Support Crew will review the diagnostic log file and contact you.
BluOS Controller app 3.x.x
BLS-KB18-202
When listening to TIDAL or other Music Services, the music stops and the App shows;
Remote Service Error: No such device or address TIDAL:nnnnnn
- or -
Error remote service: Requested sound quality is not allowed in user's subscription
These errors are caused by a mismatch of login credentials between the BluOS App and the Music Service and can occur in cases such as a password has changed or subscription expired or for other reasons.
- Please select More Music from the App and log out of your subscription Music Service
- Select Help, Diagnostics and Reboot the BluOS Player
- Once restarted, select More Music and log back into the Music Service.
If problems persist after that, please select Help, Send Support Request and the BluOS Support Crew will review your log file and reach out to you.