BluOS Controller app 4.x.x
View Wireless Signal Strength
To check the signal strength received by the Wireless BluOS Player, perform the following steps:
Android/iOS - View Signal Strength
- Launch the BluOS Controller app, navigate to the Players tab
, and select the required BluOS Player.
- Tap the Home tab
> Settings button
.
- Under the Help & Support section, tap Diagnostics.
Windows/macOS - View Signal Strength
- In the BluOS Controller App, select the Player Drawer.
- Select the required Player.
- Under the left Navigation Drawer, select Help >Diagnostics.
A graphical icon will show your current signal strength range. The signal strength will be listed as a negative number in dBM (decibel milliwatts) in the report below the icon. As the number approaches 0, the signal strength increases.
Note: Wired players do not show the graphic of signal strength. This includes players connected directly to a wireless media bridge or power line Ethernet kit.
Players experiencing weak signal strength (less than -70 dBm) or insufficient signal strength will encounter inconsistent audio, resulting in disconnections, constant audio buffering, and potentially frequent disappearances from the BluOS Controller App or disruptions in grouped playback.
Players with Weak (<-70 dBm) or insufficient signal strength will experience inconsistent audio caused by disconnects and constant audio buffering. It may even regularly disappear from the BluOS App or disconnect from grouped playback.
Here is a guideline for reviewing the signal strength necessary to achieve optimal performance with specific formats.
Wireless Signal Strength Requirements
- For Player Firmware upgrades: -70dBm
- For streaming 16-bit / 44.1 kHz content: -70dBm
- For streaming 24-bit / 96 kHz content: -55dBm
- For streaming 24-bit / 192 kHz content: -45dBm
Poor wireless signal strength can also affect the source of your local music. Whenever feasible, we recommend connecting it directly to your router through a wired Ethernet connection to ensure the best performance.
BluOS Controller app 3.x.x
Here are some troubleshooting tips for checking network performance of your wireless Bluesound Player. To check the signal strength of your Wireless Bluesound Player select it in the Rooms Drawer. Once you have the Player you wish to check, select Help > Diagnostics in the Navigation Drawer.
A graphical icon will show your current signal strength range. The actual signal strength will be listed as a negative number in dBM (decibel milliwatts) in the report below the icon. As the number approaches 0, the signal strength increases.
Please note wired players do not show the graphic of signal strength. This includes players connected directly to a wireless media bridge or power line Ethernet kit.
 |
 |
 |
 |
| >-50 dBm | -50 to -60 dBm | -60 to -70 dBm | < -70 dBm |
Players with Weak (<-70 dBm) or insufficient signal strength will experience inconsistent audio caused by disconnects and constant audio buffering and may even regularly disappear from the BluOS App or disconnect from grouped playback. Below is a guideline to review signal strength required for best performances of certain formats.
Wireless Signal Strength:
For Player Firmware upgrades: -70dBm
For streaming 44.1/16 content: -70dBm
For streaming 96/24 content: -55dBm
For streaming 192/24 content: -45dBm
It is good to note that the source for your local music can also be affected by poor wireless signal strength. If possible, we recommend it be connected directly to your router via a wired Ethernet connection for best performance, as moving from wireless connection to wireless connection can cause issues over weaker networks.
For further assistance, please don't hesitate to contact the BluOS Support Crew by clicking here.