The BluOS App for Android and iOS is more intuitive and easier to use but we realize sometimes you have problems or need help figuring something out. We have options in the Help menu and added more support.
Online Support: Over 200 FAQs about BluOS and links to BluOS Hardware Partner sites answered from our online support site https://support.bluos.net.
Send Support Request: Fill out the online form and e-mail the BluOS Support Crew complete with a log file from the selected Player to help us troubleshoot your issue. We will be in contact within 1 business day. This is the BluOS Listening Commitment.
Upgrade: Check for updates to the BluOS firmware.
Add a Player: (Android or iOS Only) Run the Player Setup Wizard (BLS-KB16-302) to walk you through adding a Player to your existing Bluesound system.
Shortcuts: (Windows and macOS Only) A full listing of keyboard shortcuts to navigate the app easier.
Diagnostics: Check a Player's wireless signal strength, mounted network shares, songs indexed. Select Reboot to restart a Player. Select More to read the Player's log file.
About: This is a listing of the version numbers of the BluOS Player Firmware and the BluOS App along with other Open Source information.