If you are unable to find the BluOS player in the Player Drawer of the BluOS Controller App, refer to the following sections to resolve the issue:
Status Indicator of the BluOS Player
Bluesound Players – Solid Blue light indicates that the player is connected to the network. If the Status Indicator displays any other color, refer to the Help Center article for troubleshooting steps.
Other BluOS Players – Refer to the support site of the BluOS player’s manufacturer to check network status indicators color codes and troubleshooting steps.
Reinstall BluOS Controller App
Install the BluOS Controller App on a device with a different Operating System (OS) to confirm if the issue is specific to the BluOS Controller App or the device.
If the issue is specific to an OS of the BluOS Controller App; close and relaunch the App.
Restart BluOS Player
Restart the BluOS player by performing the following steps:
- Disconnect the player from the power outlet and wait for 30 seconds.
- Reconnect the player to the power outlet.
- Close the BluOS Controller App on the device.
- Relaunch the BluOS Controller App and check for the player in the Player Drawer.
Hardwire the Player
Connect the BluOS Player to the router using an ethernet cable. If the BluOS player is available now, it indicates an issue with the wireless network. Refer to our Help Center article to improve the wireless signal strength.