How to send the diagnostic log of the Player to the BluOS Support Crew?

To send the diagnostic log, perform the following steps:

Android/iOS - Send Diagnostic log

1. In the BluOS Controller App, tap the Home tab > Settings button .

2. Under the Help & Support section, tap Send Support Request.

3. Enter the required fields and tap Send Request. The diagnostic log of the player is generated and sent along with the support request.

Windows/macOS - Send Diagnostic log

1. In the BluOS Controller App, under the left Navigation Drawer, select Help and Send support request.
2. Enter the required fields and select Send Request. The diagnostic log of the player is generated and sent along with the support request.